Activities:
- Lead the technical delivery and operational performance of Managed Services projects across RAN, Transmission, Core, IP, and Network Operations.
- Ensure network availability, reliability, performance and SLA compliance in line with customer requirements.
- Provide technical leadership for network operations, fault management, service assurance, optimization and major incident resolution.
- Manage technical relationships and escalations with key service provider customers.
- Drive network performance improvement, operational efficiency, automation and service quality initiatives.
- Oversee technical teams and ensure effective delivery of 24/7 network operations and maintenance.
- Manage technical risks, capacity requirements, network upgrades and service continuity.
- Ensure compliance with customer requirements, Huawei processes, telecommunications standards and applicable regulations.
- Provide technical direction on new technologies, network evolution and improvement projects.
- Develop technical capability through coaching, mentoring and performance management of engineering teams.
- Drive automation, digitalization and process improvements to improve operational efficiency and reduce service-impacting incidents.
- Ensure timely and effective management of major incidents, emergency situations and network outages, including root-cause analysis and corrective actions.
- Drive preventive maintenance, network optimization and continuous improvement initiatives.
- Stablish a culture of accountability, technical excellence, customer focus and continuous improvement across the Managed Services organization.
Requirements:
- Degree in Telecommunications, Electrical Engineering, Information Technology or a related field.
- Have at least 5 years of experience.
- Fluent in English (spoken and written);
- Excellent communication skills.
- Extensive experience in Telecommunications Managed Services and Network Operations.
- Strong technical knowledge of RAN, Core, Transmission/IP and network service assurance.
- Proven experience managing large-scale telecom operator projects and technical teams.
- Experience working with major South African service providers.
- Strong customer management, technical problem-solving and leadership skills.
