Heading is recruiting for its client, a Travel Support Coordinator (M/F) - Maputo
Main Responsabilities:
- Knowledge user for DaWinci travel system.
- Daily Domestic and international flight booking and accommodation requests
- Provide guidance and assistance on complex and/or large travel requests.
- Contribute to the development of processes and procedures.
- Act as backup for travel coordinator and assistants.
- Liaise with vendor regarding problems with system or upgrades.
- First level troubleshooting of external data source integration issues.
- Drive continuous improvement of travel programs.
- Help with Accommodation Procedures and POB management.
- Review travel associated invoices as well as statements for accuracy.
- Supervisor and Coordinate Travel & Accommodation Activities and Teamwork.
- Liaise with Travel Service Provider.
- Ensure compliance in all aspects of travel procedures.
Qualifications/Experience required
- In-depth knowledge of International and Domestic travel services.
- Excellent communication and people skills as interactions will be at all organizational levels.
- Strong focus on customer service and customer satisfaction, as well as experience in managing vendor relationships
- Ability to build and maintain effective working relationship with clients.
- Possess good time keeping and organizational skills.
- Must speak, read and write English and Portuguese fluently.
- Problem solving skills.
- Excellent team player.
- Well-organized and reliable.
- Applicable Degree with a strong business management knowledge.
- Project management skills will be preferential
