Heading is recruiting for its client, a Retail Sales Supervisor (M/F) to be based in Maputo
Main Responsibilities:
- Supervise kiosk operations and guide staff towards maximum performance
- Monitor, guide, and optimize sales at point of sales to ensure break-even is achieved.
- Train sales representatives
- Monitor and manage inventory at each kiosk to ensure optimal stock levels
- Monitor and ensure that the kiosks adhere to their operational hours.
- Ensure that the kiosks are staffed by qualified personnel and that any new franchise agreements align with our business standards.
- Handle customer complaints to maintain the company reputation for high-quality products.
- Conduct regular audits of kiosk operations to ensure product availability and quality.
- Lead regular meetings to ensure staff are informed and involved in company objectiv
- Ensure compliance with company policies and operational guidelines.
- Monitor retail operating costs, budgets, and resources.
- Suggest sales training programs and techniques to increase sales effectiveness
- Communicate with clients to evaluate their needs and gather feedback.
- Analyze consumer behavior and adjust product positioning based on insights.
- Coordinate with drivers and distribution teams for efficient delivery of products
Requirements:
- Proven experience as a Retail Supervisor, ideally in the food industry or relevant retail sector.
- Familiarity with the Mozambique market
- Knowledge of retail management best practices.
- Outstanding communication and interpersonal abilities.
- Excellent organizing and leadership skills.
- Familiarity with data analysis procedure
- Excellent problem-solving skills.
- Strong leadership and customer management abilities
- Customer service-oriented with in-depth knowledge of basic business management
- Excellent communication and interpersonal skills.
